All instructions are entered on the system or passed electronically through a 2 factor authentication system, using fixed IP address validation or Caller Line Identification (CLI) together with user names and passwords to our secure server. 

eSurvey will automatically allocate the valuation instruction to an appropriate valuer from the panel based on criteria set by the Lender. Sample allocation criteria would include:-

• Location of property
• Instruction numbers allocated to date
• Valuer service level achieved
• Valuer maximum Professional Indemnity Insurance Cover

All Lender authorised valuers will be issued with secure logins to the eSurvey valuation portal

• Lender Panel Valuers will receive allocated instructions online within the secure Dataweb^tm online service
• Valuers will accept instructions online and contact the client to arrange the valuation.
• The status of the case will be updated online by the valuer, together with the details of the valuation appointment date and time.
• Valuers will have the option of deferring instructions based on client instructions if required.

 Monitoring and re-allocation of instructions

eSurvey will monitor the acceptance and delays of authorised instructions and re-allocate instructions to alternative valuers as appropriate

Valuation of property

The panel valuer will visit the property and carry out the survey as requested 

All valuation reports will be completed online, within the eSurvey online system, within the specific Lender report template from the online library.

• All valuation reports must be authorised and signed off electronically be an authorised valuer within the valuation panel firm, although they may be entered by administrative staff.

Client Invoice production from DataWeb^tm

Valuers may use the system to produce customer invoices without re-keying of data.

Return of valuation reports to Brokers

Completed valuation reports, once authorised by the appointed panel valuer are be immediately available online, through DataWeb to the instructing broker.

• Brokers may access and print the secure valuation report.

Transmission of valuation reports to Lenders

Valuation reports are available in a standard electronic format for electronic update of the lender system

• The report may be converted to an image for routing to the Lenders document management system

• The eSurvey system provides sophisticated online service monitoring management information systems including:-
• Historic case details
• Work in Progress Monitor
• Service level Monitor

• eSurvey provides telephone support for all systems and processes from 9am to 5 pm on all Republic of Ireland work days.