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The following tables detail the benefits available to lenders with a full eSurvey service solution including panel management and automated instruction allocation. - Cost Reduction
- Risk Mitigation
- Service Management
Cost Reduction | Issue | Cost Elements | Standard Process | eSurvey &
DataWebtm | | Processing Costs per 10000 instructions | Phone, fax or postal costs, valuer
selection and allocation of instruction
| EUR 30,000 | NIL | | Processing Costs per 10000 reports | Receipt by fax / post, staff review, processing and application system update
| EUR 50,000 | NIL | | Panel Management | Management of panel members, professional indemnity validation, service monitoring, allocations, geographical coverage, payments, agreements etc | Lender specific | Options available |
back to top Risk Mitigation | Risk | Context | eSurvey risk mitigation | | Fraud | Potential risk of fraudulent valuation reports submitted in support of a fraudulent application | All valuation reports are digitally signed and verified by authorised valuers and delivered via the secure network direct to lenders
| | Underwriting | Potential risk that a property attribute may not meet lending criteria and is not noticed by staff review | DataWeb custom underwriter alerts notify lenders of breaches of security criteria
| | Collusion | Potential for undue upward influence on property valutions fraudulently or otherwise between business referrers and valuation panel members through direct contact and relationships | eSurvey custom "blind" allocation of instructions to panel members reduces risk of collusion |
back to top Service Management | Service Issue | eSurvey and DataWebtm service management | | Mortgage Applicant Service Experience | - Electronic instruction eliminates traditional outbound delays
- Electronic reports eliminates traditional inbound delays
- Automated application system updates eliminates administrative delays
| | Panel and individual Valuer Service | - eSurvey provides state of the art online service monitors including historical and in progress management information in real time
- Detailed individual valuation tracking system, including lender references
| | Panel Management | - eSurvey will monitor the performance of the panel, individually and geographically, and ensure adequate service is available from approved agents throughout the country
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Lender benefits 